Payment and Ordering Policy

Order Deadlines:

All orders must be received by 12pm PST two days prior to delivery/pickup. (Example: Wed delivery will require order receipt by 12pm on Monday)
If orders are not received by the cut-off time the order will not be accepted.

Order Minimums:

Invoice total must be a minimum of $100 of produce, not including delivery fees for direct-to-restaurant sales
Invoice total must be a minimum of $300 of produce, not including delivery fees for wholesale distributors.
Orders received that do not meet this minimum will not be accepted

Order placement:

All direct-to-restaurant orders must be submitted using the online order form located on our website, as of 1.15.2025.
All orders from wholesale distributors must be received with a PO number for acceptance.

Standing orders:

All standing orders must be placed using the Standing Order Form on our website. All terms must be agreed to at the time of placing the order.
All standing orders require a 14-day cancellation notice by the buyer, in writing to our order lines (818.436.6555 - text or farm@hungrygardens.com - email)
If cancellation is not received with a 14-day notice, buyer will be billed for produce grown for them for the following two billing periods ( or 14 days) from the date of cancellation, product will continue to be delivered in this period. Buyer will be billed for this produce.
In the event that we have a buyer for items grown for you and can shift this product to another customer, you will not be billed. However, this is not guaranteed and only in the event a buyer is located.

Pickup Times:

Orders will be ready for pickup by 8 AM the day of pickup.
All pickups must occur between the hours of 8 am-11 am, on the day of pickup, unless special arrangements have been made in writing. In summer weather it is highly recommended that all orders be picked up prior to 9 am.
Drivers should contact The Hungry Gardens at 818.436.6555 at pickup for access.

Payment Terms:

Your agreed-upon payment terms are displayed on your invoice.
Payment must be received on or before the due date.
A three day grace period will be observed for funds transfers and check receipts.
Payment not received by the due date and within the grace period will carry a 10% late fee.
Late fee will be assessed and the invoice reissued and will be immediately due upon receipt.
For accounts with an overdue balance reaching 10 days, future orders will be withheld until payment is received.
For invoices specifically for farm services that are overdue by 14 days, may experience an interruption in services until payment is received.
All deliveries are accompanied by a paper copy at delivery. The receiver will sign the receiving copy at delivery.
Invoices paid by check: If the check has insufficient funds and is returned, there is a per-incident fee of $35 which may result in a temporary suspension of service/produce until the open balance is received.

Credit Requests:

We will not accept credit requests beyond seven (7) days of receipt of the product.
The following information must accompany all credit requests:
1. Photos of the product in question.
2. Date of delivery.
3. A copy of the PO/invoice.
4. Photos of the bottom of the box.

Without this information, a credit will not be issued.

Discrepancies:

Invoice signed at delivery or pickup will constitute an accurate representation of what was received. It is the customer's responsibility to validate that it is accurate before signing and physically confirm that all invoiced product has been received at signing.
In the event of a discrepancy, both the delivering party and receiving party are to sign the correct qty received on both the receiving/delivery copy.
The Hungry Gardens will supply a copy of any invoice with the receivers’ signature if requested by customer.